CTECH’s aim is to provide a high level of service at all times but occasionally, things may not always go according to plan. Complaints are taken very seriously. If you are not satisfied with any aspect of the service provided, please follow this process in order to make a formal complaint.
How is a complaint raised?
A complaint can be made through any of the following channels:
What is needed from you?
In order to investigate your complaint, we will need the following information:
What will happen next?
CTECH will acknowledge all email complaints / phone calls received within twenty-four working hours of receipt. Your complaint will be treated as a priority.
In the unlikely event that we are unable to achieve a satisfactory resolution to your complaint, you have the right to take your complaint to an alternative dispute resolution scheme, subject to their eligibility criteria. We have an 8-week period within which to agree a resolution, unless both parties agree we are at deadlock before this time period elapses.
CTECH is committed to providing the highest possible service to all customers and to this end our complaints procedure is regularly reviewed.
If you wish to make a complaint about how your personal data is being processed by CTECH (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and CTECH’s data protection representative the GDPR Owner.
Data subjects can complain to CTECH about:
CTECH has the contact details of its GDPR Owner published below. Should you wish to make a complaint please visit the Contact Form. The form on the contact page will ask for different types of information from you, as well as the reason for your complaint.
The Contact Form will be sent directly to CTECH Business Solutions Limited’s GDPR Owner’s mailbox & Customer Services. Any complaint will be treated in the strictest confidence.
Anyone lodging a complaint with CTECH Business Solutions Limited’s GDPR Owner is also able to do so by emailing: [email protected]