CTECH Ongoing Support

Business IT Support

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CTECH Ongoing Support

Maintain productivity and increase profitability.

Technology plays an important strategic role in business development; every company needs fast and resilient IT systems to maintain productivity and increase profitability. CTECH can become your company IT department which covers data backups to business continuity planning: IT Support addresses the fundamental issues that affect modern-day businesses.

When you choose CTECH Business as your support company, we take this appointment seriously and will be fully committed to ensuring your IT systems run smoothly and efficiently.

Before we begin supporting your business, we follow the steps below:

Technical deep dive and consultation meeting will be held free of cost to know your set-up and requirements, both commercially and technically
An internal technical meeting takes place to discuss all the collected information and define appropriate support and solution.
A detailed proposal will be provided along with associated costs for it.
On the proposal agreement, the onboarding process will start for free. Depending on the complexity of the project, this activity will require 2 to 4 weeks of lead time.
On completion of the onboarding, the support contract will begin.

This is done via the following key elements of your support package:

Dedicated IT helpdesk staffed by IT Professionals.
Ability to remotely access your systems to solve issues quickly.
Latest server management and monitoring systems
CTECH Portal so you can monitor and manage your helpdesk calls.
Regular onsite visit and reviews
Honest and friendly team that you will enjoy working with

Get In Touch

Our IT Support contract available to you

As no two businesses are the same, CTECH’s two most popular IT support contracts can be tailored to your business requirements. So, your IT Support contract matches your specific business needs.

Time-Based

We have been providing maintenance and Ad hoc support for business since we have started, we know, from experience that each organisation has different needs, so our flexible options allow us to meet individual requirements and budgets… Just pay for what you need!

Unlimited Support

Pay one price per month, you will get all the IT Support you ever need to run your business. We will manage your IT.

CTECH support includes the following in our package:

Additional services you will be interested in:

Unlimited remote IT Support via phone & email from 08.00 am-20.00 pm Mondays to Fridays.
Windows and Mac Workstations
IT Security
Proactive maintenance of IT infrastructure
New staff on-boarding and staff leavers off-boarding
Hardware advisory, purchase, or lease
Hardware audit and asset management
Weekly or monthly helpdesk report
Monthly or quarterly account management meetings
IT Director Service (2 hours free IT Consultancy per month)

Onsite IT Support (hourly or daily)
IT Support 24/7/365
IT Consultancy (Charged daily)
Mailbox and Data Migrations
Hosted Solutions (Microsoft 365, Business Voice, and Internet)
Hardware Purchase of Tech as A Service
Office moves
Network Cabling

Unlimited support when you need us so you can focus on your business.

Are your support requirements taking up too much time in-house? Let the experts at CTECH take the frustration away with our tailored support packages.

We pride ourselves on delivering the highest levels of customer service and we firmly believe this sets us apart from our competitors. The CTECH team proactively monitors your IT systems 24/7/365 giving you peace of mind that your business is in the safest hands.

Why Choose CTECH For Support?

24/7 Support

We understand the importance of keeping your business connected around the clock, that’s why we provide customers with a range of SLA’s for all of our services. We work hard to ensure you get the best possible service from us and if the need arises our support team are available 24/7/365 to help you.

Expertise

Since 2018, we’ve been supporting businesses throughout the UK with their IT and telecommunications systems. Our team is continually learning about the latest technologies and processes to ensure we can strategically guide our customers on best practices.

A Single Point Of Contact

Our experienced and highly qualified support team provides a single point of contact for all your business IT, telecommunications, and digital transformation questions. When you join us, you’ll be assigned an Account Manager who is always on hand to offer free advice and guidance.

CTECH Ongoing Support