CTECH Business becomes your IT Department through providing tailored advice, hardware, solutions and support for your IT infrastructure, all whilst ensuring high levels of security and compliance requirements, such as GDPR, are adhered to.
Ours managed IT support contract provides unrivalled support for Windows and Mac environments. Although we provide excellent reactive IT support, we add most value through our IT management solutions and the team of experienced technicians who constantly monitor, update and maintain systems to ensure maximum business productivity and IT Security.
Our service, solutions and knowledge provide full of peace of mind from an IT point of view, allowing your business and staff to focus on core activities.
Before we begin supporting your business, we follow the steps below:
- Technical deep dive and consultation meeting will be held free of cost to know your set-up and requirements, both commercially and technically.
- An internal totality services technical meeting takes place to discuss all the collected information and define appropriate support and solution.
- A detailed proposal will be provided along with associated costs for it.
- On the proposal agreement, the on-boarding process will start for free. Depending on the complexity of the project, this activity will require 2 to 4 weeks of lead time.
- On completion of the onboarding, the support contract will begin.
CTECH support includes the following in our package:
- Unlimited remote IT Support via phone & email from 08.00 am-20.00 pm Mondays to Fridays
- Windows and Mac Workstations
- IT Security
- Proactive maintenance of IT infrastructure
- New staff on-boarding and staff leavers off-Boarding
- Hardware advisory, purchase or lease
- Hardware audit and asset management
- weekly or monthly helpdesk report
- Monthly or quarterly account management meetings
- IT Director Service (2 hours free IT Consultancy per month)
Additional services you will be interested in
- Onsite IT Support (hourly or daily)
- IT support 24/7/365
- IT Consultancy (Charged daily)
- Mailbox and Data Migrations
- Hosted Solutions (Microsoft 365, Business Voice and Internet)
- Hardware Purchase of Tech As A Service
- Office moves
- Network Cabling
If you would like a quote, simply contact us on 02394 003090