At C-Tech Business Solutions ("we," "our," or "us"), securing your enterprise data is our highest priority. This Privacy Policy details how we collect, process, and protect information when you use our Online PDF Editor software, APIs, and associated web properties ("Services").
1. Information We Collect
Due to the nature of our B2B SaaS platform, we distinguish between Account Information and Customer Document Data.
- Account Information: Names, corporate email addresses, billing addresses, and payment processing details collected during enterprise registration or demo requests.
- Customer Document Data: Text, layouts, signatures, and files uploaded to the C-Tech Online PDF Editor platform. Note: All files are AES-256 encrypted. We have zero-knowledge access to the contents of your documents.
- Usage Telemetry: Anonymized metrics regarding module utilization (e.g., frequency of the redaction tool) to improve system architecture.
2. CCPA / CPRA Compliance (California Residents)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
- Right to Know: You may request disclosure of the specific pieces of personal information we have collected over the past 12 months.
- Right to Delete: You can request the deletion of your personal data from our servers.
- Right to Opt-Out: We do not sell your personal information or Customer Document Data to third parties. Thus, an "opt-out of sale" mechanism is functionally guaranteed by our architecture.
3. GDPR Compliance (EU/EEA Residents)
C-Tech Business Solutions acts as a "Data Processor" for your Customer Document Data and a "Data Controller" for your Account Information under the General Data Protection Regulation (GDPR).
- Lawful Basis: We process data based on the necessity to perform our SaaS contract and legitimate legitimate corporate interests.
- Data Portability: You may export your audit trails and account data via our compliance dashboard.
- Data Transfer: We utilize Standard Contractual Clauses (SCCs) when transferring data outside the EEA to our AWS servers situated in the United States.
4. Data Retention & Destruction
For cloud-hosted SaaS licenses, Customer Document Data is retained only for the duration selected by the enterprise administrator. When a document is explicitly deleted or the retention policy triggers, we perform cryptographic shedding—the encryption keys are destroyed, rendering the data permanently irretrievable.
5. Third-Party Service Providers
We share necessary Account Information strictly with vetted third parties required to operate our service (e.g., Stripe for enterprise billing, AWS for infrastructure). We do not permit these sub-processors to utilize your data for their own marketing pipelines.
6. Contact Our Privacy Officer
If you have questions regarding our data practices, SOC 2 compliance documentation, or wish to exercise your privacy rights, please contact our legal team:
C-Tech Business Solutions
Attn: Privacy & Legal Department
1201 3rd Ave, Suite 2200
Seattle, WA 98101
Email: solutions@ctechbusinesssolutions.com
Phone: +1 (206) 555-0174